Privacy Policy
How ROKT collects, uses and protects your personal information.
ROKT Limited ("ROKT", "we", "us") is the data controller for the personal information you give us when you book, join, shop or get in touch. We are registered in England and Wales (company number 7225048) and operate from The Old Flour Mill, Millroyd Street, Brighouse, West Yorkshire HD6 1EY.
What we collect
- Account details: name, email address, telephone number and date of birth.
- Booking and membership records: sessions booked, attendance, membership tier and payment status.
- Waiver and safety records: signed declarations, guardian details for under 18s, induction and competency sign off.
- Purchases: shop orders, pickup codes and payment references. Card details are handled by Stripe and never stored by us.
- Technical data: cookies and site usage, as set out in our Cookie Policy.
Why we use it
- To take and manage bookings, memberships and shop orders.
- To meet our health and safety duties, including holding waivers and supervision records.
- To take payment and issue refunds through our payment provider.
- To contact you about your bookings, and with news or offers where you have asked to hear from us.
- To understand how the site is used so we can improve it, where you have accepted analytics cookies.
Our legal bases
We rely on contract for bookings, memberships and orders; legal obligation and legitimate interests for safety records and site security; and consent for marketing emails and analytics cookies. You can withdraw consent at any time.
Who we share it with
We share data only with the suppliers who help us run the centre: our payment provider (Stripe), our email and newsletter provider, and our hosting and database providers. We do not sell your data. We may disclose information where the law requires it.
How long we keep it
Account and booking records are kept while your account is active and for six years afterwards for accounting purposes. Waivers and incident records are kept for the period required by our insurers and the relevant limitation period.
Your rights
You have the right to access, correct, erase or restrict the use of your personal data, to object to processing, and to receive a copy of it in a portable format. To exercise any of these, email climbing@rokt.co.uk or call 01484 717444.
If you are unhappy with how we handle your data you may complain to the Information Commissioner's Office at ico.org.uk.
Changes
We may update this policy from time to time. The version published on this page is the one that applies.